More than 7,700 consumer complaints about debt collectors, mortgage companies and credit card issuers were made public on Thursday by the Consumer Financial Protection Bureau. The move is aimed at giving consumers a window into issues others have experienced with financial services companies.
The Consumer Complaint Database now includes a searchable collection of personal narratives that will allow consumers who are having issues with a company or are considering doing business with a company to see problems others have experienced in their own words. “These are real complaints from consumers who have opted to share their descriptions of what happened,” according to the database Web page. MORE